| Frequently Asked Questions (FAQs) |
| Question & Answers for Product: POSIFLEX MSR 2000 Magnetic Card Reader, USB, 3 TRACK |
| Q. How will the product be packaged? |
(Posted: 26th Sept, 2005) |
| A. The products you order will be packaged to prevent damage, and will arrive in their original manufacturers packaging. |
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| Q. If the product is faulty where do I return it? |
(Posted: 12th April, 2008) |
| A. First, just email us your landline. One of our friendly voices will help you get it working. If it is one of those rare cases, where the item is dead on arriva,l we will email you an RA (Return Authorisation) form with the return address (Auckland). A replacement will be prompty dispatched. |
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| Q. What is your Refund policy? |
(Posted: 12th April, 2008) |
| A. If we supply you with the incorrect goods, or the goods are faulty. We will replace them for you. If you change your mind once a product is purchased, the goods must be shipped by you back to our warehouse. a Restocking fees may apply is the goods are not in "New" condition. |
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| Q. Do you provide tech support? |
(Posted: 12th April, 2008) |
A. We provide FREE lifetime tech support as a service to our customers for the cash registers purchased through us. We DO NOT support cash registers purchased through other vendors. Our hours for support are from 9am to 5pm , Mon-Fri excluding major holidays.
Please use caution when purchasing complex equipment on the internet. You may find rock bottom prices at some websites, but be wary. Many websites selling cash registers and POS equipment are NOT offering tech support. Even if you choose not to purchase from Hotpos, we highly recommend that you read the website's privacy policy regarding tech support. If they do not offer tech support, we highly recommend that you do not buy at that website. |
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| Q. I dont have a credit card, what other payment options do you offer? |
(Posted: 12th April, 2008) |
| A. You can pay by Direct Deposit or EFT (Internet banking). Paying by credit card is very safe, and is the recommended payment method for prompt delivery. |
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| Q. Do you ship overseas? |
(Posted: 28th May, 2008) |
| A. Sorry as our products are largely covered by New Zealand warranties only, we can only ship to New Zealand addresses. There are no exceptions to this. |
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| Q. Can I place an order over the phone? |
(Posted: 28th May, 2008) |
| A. To Keep prices low for you, we have tried to keep admin costs at a minimum. Should you need assistance with making a purchasing decision or with setting up you equipment, email us you landline and we will call you. We figure this will save you on phone costs aswell!! |
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| Q. How secure is payment gateway you use? |
(Posted: 26th Jan, 2009) |
A. We use a payment gateway operated by Westpac NZ, New Zealands largest payment gateway provider. Through their secure 128bit payment gateway, your credit card is charged immediately then the full card details are not kept in any database.
There is next to no chance that your credit card information could be intercepted during processing. No individual has ever cracked 128bit SSL encryption - there is a higher chance of somebody looking over your shoulder than your card details being taken using the SecurePay payment gateway!
As with all internet transactions, be sure to look for the Lock symbol at the bottom right hand corner of your browser which guarantees the page (where you enter your credit card details) is secure. |
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| Q. With the USB connection does this work the same way as a keyboard wedge and emulate the keyboard? |
(Posted: 26th Jan, 2009) |
| A. Yes it Does. The PS2/keyboard wedge interface (circle shapped) is only needed if your system runs in DOS or Windows 98. There Operating systems didn't handle ÚSB connectivity very well. Any newer Windows OS works with the USB Keyboard wedge interface these days. Most symbol/motrola and datalogic scanners also work in MAC OS's |
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| Q. Are your items from the genuine manufacturers? |
(Posted: 12th Feb, 2009) |
| A. Absolutely! All goods ordered from HotPOS are the genuine article, all in perfect condition and sourced from NZ distributors. We do NOT sell grey imported stock which may invalidate your warranty. |
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