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Frequently Asked Questions (FAQs)
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| Question & Answers (General) |
| Q. How will the product be packaged? |
(Posted: 26th Sept, 2005) |
| A. The products you order will be packaged to prevent damage, and will arrive in their original manufacturers packaging. |
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| Q. If the product is faulty where do I return it? |
(Posted: 12th April, 2008) |
| A. First, just email us your landline. One of our friendly voices will help you get it working. If it is one of those rare cases, where the item is dead on arriva,l we will email you an RA (Return Authorisation) form with the return address (Auckland). A replacement will be prompty dispatched. |
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| Q. What is your Refund policy? |
(Posted: 12th April, 2008) |
| A. If we supply you with the incorrect goods, or the goods are faulty. We will replace them for you. If you change your mind once a product is purchased, the goods must be shipped by you back to our warehouse. a Restocking fees may apply is the goods are not in "New" condition. |
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| Q. Do you provide tech support? |
(Posted: 12th April, 2008) |
A. We provide FREE lifetime tech support as a service to our customers for the cash registers purchased through us. We DO NOT support cash registers purchased through other vendors. Our hours for support are from 9am to 5pm , Mon-Fri excluding major holidays.
Please use caution when purchasing complex equipment on the internet. You may find rock bottom prices at some websites, but be wary. Many websites selling cash registers and POS equipment are NOT offering tech support. Even if you choose not to purchase from Hotpos, we highly recommend that you read the website's privacy policy regarding tech support. If they do not offer tech support, we highly recommend that you do not buy at that website. |
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| Q. I dont have a credit card, what other payment options do you offer? |
(Posted: 12th April, 2008) |
| A. You can pay by Direct Deposit or EFT (Internet banking). Paying by credit card is very safe, and is the recommended payment method for prompt delivery. |
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| Q. Do you ship overseas? |
(Posted: 28th May, 2008) |
| A. Sorry as our products are largely covered by New Zealand warranties only, we can only ship to New Zealand addresses. There are no exceptions to this. |
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| Q. Can I place an order over the phone? |
(Posted: 28th May, 2008) |
| A. To Keep prices low for you, we have tried to keep admin costs at a minimum. Should you need assistance with making a purchasing decision or with setting up you equipment, email us you landline and we will call you. We figure this will save you on phone costs aswell!! |
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| Q. What is the Difference between Laser, CCD and Linear Imaging Scanners? |
(Posted: 26th Jan, 2009) |
A. LASER SCANNERS
A Laser Barcode Scanner uses a rapidly-moving laser to shine a particular frequency of light at the black and white bars of a barcode. The laser light is reflected off the barcode and read by a photo diode in the barcode scanner. The barcode scanner then interprets the reflection data and decodes it into useful data. To use a Laser Barcode Scanner, simply hold it near the barcode (read distances vary by model) and click the button or trigger. A Laser Barcode Scanner is suitable for almost any use, reads barcodes quickly and is very affordable.
Laser Barcode Scanner are the most common type of Barcode Scanner. A laser Barcode Scanner need not be in contact with a barcode to read it. A standard range laser Barcode Scanner can read a barcode from about 6 to 24 inches away, and a long range Barcode Scanner can read one from perhaps 2 to 8 feet away. Certain extra long-range laser Barcode Scanner are capable of reading a barcode from up to 30 feet away. A basic handheld laser Barcode Scanner can cost as little as $180, with specialty laser Barcode Scanner costing as much as $2000. Laser Barcode Scanner are often in handheld or "gun" form factors, but are also regularly built for counter-top or fixed-mount applications.
CCD Scanners
A CCD Barcode Scanner works much like a Laser Barcode Scanner, but instead of shining a laser at the barcode, the CCD Barcode Scanner measures light reflected from a series of light-emitting diodes (LEDs). This technology is older and not as fast as a Laser Barcode Scanner, but usually costs less. Some CCD Barcode Scanner models can read 2D barcodes. To use a CCD Barcode Scanner, hold it near the barcode (read distances vary by model) and click the button or trigger.
CCD (Charge Coupled Device) Barcode Scanner use an imaging CCD (similar to the ones found in digital cameras) to take a picture of barcodes, that are then decoded into a sequence of characters. CCD Barcode Scanner have a very fast scan speed, but a low scan range (often less than 3 inches from the barcode). A CCD Barcode Scanner can be very durable because they do not contain any moving parts, but are limited because they cannot read any barcodes wider than the imaging element. Their low cost and speed make CCD Barcode Scanner well suited for point of sale applications, but their short read range makes them a poor choice for warehouse or industrial applications.
Imaging Scanner
An Imaging Barcode Scanner works much like a camera, taking a picture of the barcode and then using software to collect the barcode data from the image. An Imaging Barcode Scanner is ideal for two-dimensional (2D) and PDF417 barcodes and generally read quickly.
Unlike a laser scanner (or human eye), the imager does not need the barcode to be oriented in anyway (other than within the scan area) in order to be legible. In fact, it doesn't need it to be a "bar"-code at all. Two dimensional symbologies come in a variety of styles, some resembling a chessboard or the familiar UPS code (a target with snow around it). Of course, all imagers can still read the one-dimensional codes, but usually without the greater range capability of a laser scanner. Because of their camera-like "eyes", some imagers are designed to be capable of capturing photos, like a camera cell phone. This is a great idea for those who want a handgun scanner for barcodes with the ability to store images of, say, a signature or I.D. |
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| Q. How secure is payment gateway you use? |
(Posted: 26th Jan, 2009) |
A. We use a payment gateway operated by Westpac NZ, New Zealands largest payment gateway provider. Through their secure 128bit payment gateway, your credit card is charged immediately then the full card details are not kept in any database.
There is next to no chance that your credit card information could be intercepted during processing. No individual has ever cracked 128bit SSL encryption - there is a higher chance of somebody looking over your shoulder than your card details being taken using the SecurePay payment gateway!
As with all internet transactions, be sure to look for the Lock symbol at the bottom right hand corner of your browser which guarantees the page (where you enter your credit card details) is secure. |
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| Q. When will I receive my order? |
(Posted: 26th Jan, 2009) |
A. Regular orders are dispatched same day if ordered before 2:30PM (Auckland Time) and take 1-3 days to receive depending on your location. Most orders will be received in two days from ordering.
Express orders are sent on request which guarantees next day delivery to all New Zealand major Metropolitan areas. |
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| Q. With the USB connection does this work the same way as a keyboard wedge and emulate the keyboard? |
(Posted: 26th Jan, 2009) |
| A. Yes it Does. The PS2/keyboard wedge interface (circle shapped) is only needed if your system runs in DOS or Windows 98. There Operating systems didn't handle ÚSB connectivity very well. Any newer Windows OS works with the USB Keyboard wedge interface these days. Most symbol/motrola and datalogic scanners also work in MAC OS's |
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| Q. Is shipping included in price? |
(Posted: 26th Jan, 2009) |
A. Hi,
All prices include GST but Exclude shipping. Shipping is a flat $10 For the North Island and $15 for the South Island. Shipping is free on all orders over $1000. |
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| Q. Are your items from the genuine manufacturers? |
(Posted: 12th Feb, 2009) |
| A. Absolutely! All goods ordered from HotPOS are the genuine article, all in perfect condition and sourced from NZ distributors. We do NOT sell grey imported stock which may invalidate your warranty. |
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